Refund statement

Thank you for shopping at MaestroCrew. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

We accept returns within 3 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

If you would like to exchange your item, please contact our customer support team within 3 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Certain items are non-returnable and non-refundable. These include:

• Personalized or custom-made items

In the unfortunate event that your item defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.