Terms of service

Last updated October 25, 2026

These terms cover your company’s use of MaestroCrew, the work app for service businesses. By using MaestroCrew you agree to them on behalf of your company.

The service

MaestroCrew gives your company its own app at its own address: your team asks questions and gets answers you approved, jobs and documents; you get alerts for what is urgent and a place for new customer leads. It is software your company runs itself. Answers in the app come from what your company approved; MaestroCrew does not give professional, safety, legal or financial advice, and your company stays responsible for its work and for what it tells its team and customers.

Accounts

Each company has an owner who decides who has access. Keep sign-in links and devices to the people they are for; the owner can remove a person’s access or sign out a device at any time. You must give accurate company details and use the app only for lawful business purposes.

Plans, payment and renewal

Plans are billed monthly in US dollars, in advance, through our payment provider, which acts as the merchant of record and may show on your statement. A plan sets how many people have access, how many files your company keeps and how many minutes of calls the phone agent takes a month: Pilot, $79 a month for up to 10 people and 100 phone agent minutes, and Standard, $199 a month for up to 30 people and 300 minutes, unless your offer says otherwise. When the month’s minutes are used, the phone agent stops and calls ring your own phone until the next month; nothing more is charged for them. Every plan starts with a 14-day free trial, and the first payment is due when it ends. A plan renews each month until it is canceled. We will tell you before a price changes, and the change applies from your next renewal.

Cancellation and refunds

You can cancel at any time from the link in your receipt or by writing to info@maestrocrew.com; the plan then runs to the end of the month already paid and does not renew. If MaestroCrew is not right for your company, write to us within 14 days of your first payment and we refund it. Other payments are not refunded except where the law requires.

Your data

Your company’s data is your company’s. The owner can download all of it at any time (Settings → Company data). When your company leaves, we delete it as the privacy policy describes. We handle personal data only as that policy says.

Fair use

Do not use MaestroCrew to send spam, to harass anyone, to break the law, to upload what you have no right to share, or to probe or overload the service. We may suspend a company that does, and we will tell its owner why.

Availability and liability

We work to keep MaestroCrew running and backed up, but it is provided as is, without a promise that it will never be interrupted. To the extent the law allows, our total liability for any claim is limited to what your company paid us in the three months before it, and we are not liable for indirect or consequential losses.

Changes and contact

We may update these terms; the date at the top changes, and we tell company owners before a change that affects them takes effect. Questions: info@maestrocrew.com.